Claims
It is imperative that you advise us immediately upon the first notification of a potential claim so that we can decide what action needs to be taken
You should provide a brief preliminary advice:
| By phone | 03 8699 8800 |
| By fax | 03 8699 8810 |
| By email | insure@guardianunderwriting.com.au |
You can then download a claim form from the website and have that completed and signed and return it to us.
Guardian will confirm receipt of the claim notification to you and advise you if there is action you need to take.
It is vital to remember that if a claim is unreasonably delayed by the Insured, Insurers may not have to pay any additional costs that have been incurred due to the delay.
Third Party Claims
Where another party is involved you do not admit liability or fault.
For your peace of mind, if you need to discuss the matter with the third party, you can tell them that you have insurance for this eventuality and that the Insurers will be looking after the claim for you.
Dispute Resolution
If you are not satisfied with the service you receive, Guardian operates a dispute resolution facility for disputes involving our service and performance to our customers which will consider your concerns and provide you with a swift and balanced response.
If you are still not comfortable with the result Guardian will guide you to further alternative, independent, Dispute Resolution processes.
Guardian subscribes to an external independent disputes resolution service as required by legislation. Should you have a dispute or not be fully satisfied in relation to the services provided by Guardian it may be covered by this facility. Please contact the Internal Complaints Officer at Guardian for details of this facility, a free consumer service, and the procedures for lodging a claim under its guidelines.
More details are available at www.ibdltd.com.au
This facility does not have jurisdiction over matters of policy coverage and insurer's decisions.
For disputes over policy coverage, claims or underwriting interpretations a complaint can be lodged in accordance with the insurer’s complaints procedures. Please contact Guardian for details.